THE CRIMSON GROUP, INC.
CONSULTING AND LEADERSHIP TRAINING IN HEALTH CARE
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11 Items by Heineke, Janelle Found: New/Updated Item  New/Updated Item  |   Popular Item  Popular Item

Title (click on title for details)Author(s)PagesTNSettingFunctional AreaLevelEP
MASSBAY Pediatric Service: Designing the New Unit Popular Item
An OM case in which students must determine the factors that should be considered in forecasting future demand for the Pediatric Group Practice, and relate them to matters such as exam room requirements, the current process flow. some proposed changes in scheduling method, and a redesign of the support staff function.
Heineke, Janelle
11 Yes
Healthcare Management
Operations Management
BEG Add
New England Medical Center: Lab Central Receiving Area
An OM case concerning managing demand in an environment with a great deal of variation
Heineke, Janelle
7 No
Healthcare Management
Operations Management
BEG Add
Note on Effective Business Writing
Some simple techniques to help students present their ideas more clearly and powerfully.
Heineke, Janelle
7 No
For Profit
Nonprofit
General Management
Organizational Behavior
BEG Add
Note on Lean Operations
Discusses the evolution of production systems, from Frederick Taylor to the present. Includes a discussion of the fundamentals of “lean production,” just-in-time production, Kanban production control systems, involvement of the workforce in improving operations, performance measurement, the Shingo Prize, and how the concepts can be applied to service organizations.
Heineke, Janelle
12 No
For Profit
Nonprofit
Operations Management
BEG Add
Note on Operations Strategy
The “classic” competitive dimensions are cost (low price), quality (high quality), flexibility (ability to respond to changes in demand volume and product mix) and delivery (speed of service). During the last decade or so, service has been added to these competitive priorities. This note discusses why and how.
Heineke, Janelle
3 No
For Profit
Nonprofit
General Management
Operations Management
BEG Add
Note on Process Analysis in Health Care
Discusses the concept of a process flow diagram, and how it can be used to assess matters such as work centers, processing time, cycle time, capacity. Also discusses measuring performance (cost, quality, flexibility, delivery, and service)
Heineke, Janelle
9 No
Healthcare Management
Operations Management
BEG Add
Note on Quality Tools
Discusses the seven basic quality tools and how to use them.
Heineke, Janelle
17 No
For Profit
Nonprofit
General Management
Operations Management
Organizational Behavior
BEG Add
Note on Services and Service Quality
Discusses the unique challenges associated with managing service operations and with delivering service quality, and introduces several models and tools for service operations managers.
Heineke, Janelle
9 No
For Profit
Nonprofit
Operations Management
BEG Add
Note on Six Sigma
Explains what Six Sigma is and how to undertake a quality improvement effort using its concepts.
Heineke, Janelle
4 No
For Profit
Nonprofit
Operations Management
Organizational Behavior
BEG Add
Note on Total Quality Management, and the Contribution of the Quality Theorists
Discusses the contribution of several "quality theorists" to the field of total quality management
Heineke, Janelle
6 No
For Profit
Nonprofit
Nonprofit Organization Management
Operations Management
BEG Add
Penn State Children's Hospital: The Oncology Infusion Room
Managing variability in demand in a capacity-constrained environment.
Heineke, Janelle
7 No
Healthcare Management
Operations Management
BEG Add